Our technical team provides ongoing remote assistance, thus quickly addressing the need for intervention on production lines; when on-site assistance is appropriate, our specialised technicians are available in Italy and worldwide.

We are always at the side of those who use the machines, before and after their construction.

We strongly recommend remote monitoring of machinery and preventive maintenance services, in order to avoid machine downtime; however, in the event of any unforeseen adverse events, TLF guarantees a timely intervention to resolve any issue in a timely manner, thus ensuring that customers do not loose their productivity.

Our technicians are always available for any need, in order to guarantee rapid diagnoses and interventions, even from a distance and remotely.

We guarantee:

• Telephone and remote assistance:
  revolving remote and from a distance support from our technical team, at +390173060521, or This email address is being protected from spambots. You need JavaScript enabled to view it.
• Agile management of intuitive and easy-to-use software:
  our easy-to-use software and assistance services help reduce the costs of downtime and repairs.
• Remote monitoring:
  allows quick remote interventions. In this way, the performance of the systems is guaranteed at all times.
• Direct maintenance and repairs:
  our specialised technicians are available for on-site assistance both in Italy and worldwide..
• Internal spare parts warehouse:
  we constantly supply our spare parts warehouse with the most commonly used components, in order to be able to supply them very quickly both directly to our customers and to our specialized technicians for on-site interventions.

SOFTWARE AND MONITORING

Software design is one of the core services offered by TLF, and of which we are most proud.

The software is to be considered as the “brain” of both machines and lines. We firmly believe that it is not the users who have to adapt to standard programs, but that it is the program that must be designed around the customer’s production needs.

TLF internally develops its software in the simplest and most intuitive way possible to give added value to the machinery, and, above all, to facilitate man-machine interaction with an operator panel that is easy to use and manage.

The software features that are most relevant to our customers are:

• Data analysis and reporting
  This function is particularly useful because it allows the customer to always have control of the entire process thanks to real-time updates on the machinery production. Quality management, metres of processed material and hours of work are among the most important data to be analysed.
  This data analysis feature also allows issuing reports and statistics on quantitative and qualitative data, as well as production times and costs.
• Remote monitoring
  Thanks to our ability to connect remotely., we are able to offer the guarantee of instant monitoring and of taking immediate action through our technical office.
  This system allows us to connect from our computers to the operating system of the machinery whenever the customer wishes, in such a way as to modify some parameters without having to perform a direct intervention where the machine or line is installed.
  This assistance option is quick and economical for customers, since in most cases it avoids the need for on-site technical intervention.